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Support Policy:

Please make sure to read the theme's documentation, which came bundled with your download. It is often very likely that you will find an answer to your question there.

Support does NOT include theme customization, installation or administration of WordPress itself, requests that require custom coding, or support for any third party software and plugins.

Support deals with helping everybody go through the installation and the configuration process of the theme, as well as issues related to the theme's default features, and bug fixes.

Before asking questions, please make sure you search through the tickets to see if your question has already been answered, which means that you might not need to wait at all to get an answer.

  Public Ticket Activity

Sarah How to add some intro text to homepage   Updated 9 hours ago   1   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Sarah:Hi, I'm using the demo version and quickly trying to change over to my images and text. I would like to write a notice on the homepage to tell people that the site is 'a work in progress'. Can you ... Csaba Vincze menus   Updated 19 hours ago   5   Omm: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hello Csaba,You're most welcome any time. Let me know if there's any other problem, I'm happy to help.Cheers! Peter filter based on child categories   Updated 20 hours ago   2   Yama - Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Peter,Thanks for contacting us.There is no easy way to do this without customisation, however support does NOT include theme customization, installation or administration of WordPress itself.You ... Bob Footer Text whilst using a Child Theme   Updated 1 day ago   2   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Kate Sullivan:Hi Bob, Thanks for getting in touch. I'm not sure where it is gathering that information from but you can change it via your meta description, or if that doesn't work, a plugin like Yoast's ... Amaury photo not displayed on smartphone   Updated 2 days ago   6   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Zlatan Halilovic:Hi Amaury,I inspected your admin in details, and now I'm pretty sure this issue has to do with the way you named your image files. They have some special characters in there, like "é" for example, ... Jakub Social icons in header (same place as search and info icons)   Updated 3 days ago   2   Tao: Retina & Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Jakub,Thanks for contacting us.unfortunately, there is no way that doesn't require coding to add more social networks. You would first have to upload your social icons to your server, and then ... Maddie Portfolio Photo Error   Updated 1 week ago   6   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Thanks for letting us know Maddie :) I'm going to go ahead and close this ticket then but please feel free to get back in touch if you need more support!Cheers! Kristy about page   Updated 1 week ago   2   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi there,The demo content can be imported under the Tools » Import » WordPress tab of your admin panel. The demo XML file you need to upload, when you are prompted to do so, can be found in the ... Manuel Font is not applied   Updated 1 week ago   6   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Kate Sullivan:Hi there Manuel,Thanks for confirming. Hm, that's quite weird.Can you please test this issue with another theme activated like twenty sixteen? See if the problem persists.Let me know how it goes! Daniel How to delete blog page?   Updated 1 week ago   6   Omm: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:That's great Daniel, All the best with your development :) Feel free to get back in touch if you need more support. Ivo Pontes Thank you page contact form   Updated 2 weeks ago   3   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Kate Sullivan:Hi Ivo,First of all apologies on the delayed response. I'm afraid this falls into customization category which is outside the scope of our free support. You may need to hire a developer for this or ... Guido Order and sort portfolio items   Updated 2 weeks ago   2   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Zlatan Halilovic:Hi Guido,to place a specific item in the desired position in your portfolio, you can use the Metronet reordering plugin, https://wordpress.org/plugins/metronet-reorder-posts/, which will let you ... Laura Arena Updated Theme   Updated 2 weeks ago   19   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Zlatan Halilovic:Hi Laura, I am truly and honestly sorry for the inconvenience caused by this. My support agents haven't been with me for a long time, so they aren't experienced with the issue of updating from older ... Mari Contact Page   Updated 2 weeks ago   2   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Kate Sullivan:Hi Mari,Thanks for getting in touch. Try to install Contact Form 7 plugin and use that for contact page.I hope it helps. Cheers! kosame707 Portfolio featured images not showing   Updated 3 weeks ago   7   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi thereThank you for letting us know about this. Let me know if you encounter any other issue that you require support on
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