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Support Policy:

Please make sure to read the theme's documentation, which came bundled with your download. It is often very likely that you will find an answer to your question there.

Support does NOT include theme customization, installation or administration of WordPress itself, requests that require custom coding, or support for any third party software and plugins.

Support deals with helping everybody go through the installation and the configuration process of the theme, as well as issues related to the theme's default features, and bug fixes.

Before asking questions, please make sure you search through the tickets to see if your question has already been answered, which means that you might not need to wait at all to get an answer.

  Public Ticket Activity

kosame707 Portfolio featured images not showing   Updated 7 hours ago   9   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi RiccaThanks for the input. We will have a look at this. Much is appreciatedCheers Juan Delete Filter menu   Updated 5 days ago   3   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Juan:Perfect!.Thanks. Atelier BLOG   Updated 1 week ago   2   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Gabriel,  Thanks for contacting us.  Are you using the Portfolio post type?  Making a line break or list is a standard feature for Wordpress.  Here are some useful links that ... Sarah Php.ini files, fatal errors, wordpress memory   Updated 2 weeks ago   2   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Sarah, Thanks for reaching out. Sorry you are having so much trouble here. You can check your php settings using this plugin: https://wordpress.org/plugins/wordpress-php-info/Here's a useful ... Sarah Menu   Updated 2 weeks ago   7   Omm: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Sarah,You should have a look here to get started http://onioneyethemes.com/docs/omm/documentation.html#demoContent The demo content will provide you with all the pages you see on the demo ... Sarah Portfolio homepage   Updated 2 weeks ago   2   Omm: Retina Responsive WordPress Portfolio Theme Most recent comment from Sarah:And I've fixed it! Seems I just need to ask the question then I figure it out. :) Jonathan Mao Upgrade instructions   Updated 3 weeks ago   16   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Jonathan Mao:Hi KateNo custom CSS. I'll try disabling plugins and let you know.CheersJon Johnny Had not touched website and now it's changed???   Updated 3 weeks ago   10   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Johnny,Please try this custom CSS .no-touch .project-link:hover .preview-img-wrap {    opacity: 1 !important;} Let me know how you get onCheers Nick Ajax powered?   Updated April 6, 2016   2   Tao: Retina & Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Nick, Thanks for reaching out to us. Theme uses Ajax code but I wouldn't call it "Ajax Powered". Our Yin & Yang theme is though. Go ahead and try using the plugin and see if it works. Let me ... Irene Logo influences alignment   Updated April 6, 2016   7   Takk - Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Irene,Sadly, there can only be one portfolio at a time but for your logo's issue please go to Weergave > Install Plugins and install the required plugins there, they should help with the logo ... Bill Prochnow error message   Updated March 31, 2016   4   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Glad I could help. Feel free to get back in touch if you need more support. Cheers.  Carina Selective portfolio filter instead of ALL   Updated March 29, 2016   5   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Carina,  No problem. Though I myself am not 100% sure on this, I may have to send your ticket along to the developer so he can advise you better.  Have a look in the includes folder in the ... Carina How to remove Work and ALL from sidebar   Updated March 29, 2016   6   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hello Carina,Not really. You'll figure out the custom CSS code according to the need.Cheers! Johnny Featured image rendering   Updated March 29, 2016   2   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:HI Johnny,Thanks for contacting us and sorry for the problem you're facing.Try to regenerate the thumbnails by using Force Regenerate Thumbnails plugin. After logging into your admin Wordpress ... Zevik Perry Portfolio not existed   Updated March 28, 2016   2   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Zevik,Thanks for contacting us.Kindly could you share with me the link to the page so that I may figure out the issue and help.Looking forward to your reply.
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