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Support Policy:

Please make sure to read the theme's documentation, which came bundled with your download. It is often very likely that you will find an answer to your question there.

Support does NOT include theme customization, installation or administration of WordPress itself, requests that require custom coding, or support for any third party software and plugins.

Support deals with helping everybody go through the installation and the configuration process of the theme, as well as issues related to the theme's default features, and bug fixes.

Before asking questions, please make sure you search through the tickets to see if your question has already been answered, which means that you might not need to wait at all to get an answer.

  Public Ticket Activity

Chelsea Any portfolio posts with recently uploaded images break my page   Updated 7 hours ago   6   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Kate Sullivan:Hi Chelsea,Thanks for getting in touch and sorry about the trouble you are having. I can see how frustrating it is.Apparently, nothing is being displayed after the header on any portfolio page. This ... Jose No portfolio option in my WP menu   Updated 1 day ago   2   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Jose,Thanks for getting in touch and sorry about the trouble you are having.Welcome to Kabunto Theme, the Responsive WordPress Portfolio Theme.As per your issue, a fresh installation of the ... Beatriz Delete lines and words from footer   Updated 1 week ago   7   Omm: Retina Responsive WordPress Portfolio Theme Most recent comment from Zlatan Halilovic:Hi Beatriz, please use the following custom CSS to make the word "Social" disappear, and to erase the last line:  .header nav + .header-title { display: none; } .header ... Amanda Homepage featured images open in lightbox   Updated 2 weeks ago   2   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Amanda,Thanks for contacting us.Unfortunately no it's not in the theme options to get the look you desired. It is possible with custom development, however this falls outside the scope of our ... jo Changing the order of the porfolio categories   Updated May 6, 2016   2   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Kate Sullivan:Hi there, Thanks for reaching out to us. To order your portifolios, you can use the Metronet reordering plugin, https://wordpress.org/plugins/metronet-reorder-posts/ , which will let you reorder ... kosame707 Portfolio featured images not showing   Updated May 3, 2016   9   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi RiccaThanks for the input. We will have a look at this. Much is appreciatedCheers Juan Delete Filter menu   Updated April 28, 2016   3   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Juan:Perfect!.Thanks. Atelier BLOG   Updated April 25, 2016   2   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Gabriel,  Thanks for contacting us.  Are you using the Portfolio post type?  Making a line break or list is a standard feature for Wordpress.  Here are some useful links that ... Sarah Php.ini files, fatal errors, wordpress memory   Updated April 19, 2016   2   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Sarah, Thanks for reaching out. Sorry you are having so much trouble here. You can check your php settings using this plugin: https://wordpress.org/plugins/wordpress-php-info/Here's a useful ... Sarah Menu   Updated April 18, 2016   7   Omm: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Sarah,You should have a look here to get started http://onioneyethemes.com/docs/omm/documentation.html#demoContent The demo content will provide you with all the pages you see on the demo ... Sarah Portfolio homepage   Updated April 17, 2016   2   Omm: Retina Responsive WordPress Portfolio Theme Most recent comment from Sarah:And I've fixed it! Seems I just need to ask the question then I figure it out. :) Jonathan Mao Upgrade instructions   Updated April 14, 2016   16   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Jonathan Mao:Hi KateNo custom CSS. I'll try disabling plugins and let you know.CheersJon Johnny Had not touched website and now it's changed???   Updated April 12, 2016   10   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Johnny,Please try this custom CSS .no-touch .project-link:hover .preview-img-wrap {    opacity: 1 !important;} Let me know how you get onCheers Nick Ajax powered?   Updated April 6, 2016   2   Tao: Retina & Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Nick, Thanks for reaching out to us. Theme uses Ajax code but I wouldn't call it "Ajax Powered". Our Yin & Yang theme is though. Go ahead and try using the plugin and see if it works. Let me ... Bill Prochnow error message   Updated March 31, 2016   4   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Glad I could help. Feel free to get back in touch if you need more support. Cheers. 
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