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(!) IMPORTANT - PLEASE READ THIS BEFORE POSTING.


Support Policy:

Please make sure to read the theme's documentation, which came bundled with your download. It is often very likely that you will find an answer to your question there.

Support does NOT include theme customization, installation or administration of WordPress itself, requests that require custom coding, or support for any third party software and plugins.

Support deals with helping everybody go through the installation and the configuration process of the theme, as well as issues related to the theme's default features, and bug fixes.

Before asking questions, please make sure you search through the tickets to see if your question has already been answered, which means that you might not need to wait at all to get an answer.

  Public Ticket Activity

Maddie Portfolio Photo Error   Updated 8 hours ago   6   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Thanks for letting us know Maddie :) I'm going to go ahead and close this ticket then but please feel free to get back in touch if you need more support!Cheers! Amaury photo not displayed on smartphone   Updated 11 hours ago   5   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Amaury:Hiadmin7MSryzp8Thanksamaury Csaba Vincze menus   Updated 13 hours ago   2   Omm: Retina Responsive WordPress Portfolio Theme Most recent comment from Csaba Vincze:Hello Kate,Thanks for the information and help.I tried to import the demo content but there is an error what don't allow the installing.I have deleted and reinstalled the theme again with the copied ... Kristy about page   Updated 17 hours ago   2   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi there,The demo content can be imported under the Tools » Import » WordPress tab of your admin panel. The demo XML file you need to upload, when you are prompted to do so, can be found in the ... Manuel Font is not applied   Updated 2 days ago   6   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Kate Sullivan:Hi there Manuel,Thanks for confirming. Hm, that's quite weird.Can you please test this issue with another theme activated like twenty sixteen? See if the problem persists.Let me know how it goes! Daniel How to delete blog page?   Updated 2 days ago   6   Omm: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:That's great Daniel, All the best with your development :) Feel free to get back in touch if you need more support. Ivo Pontes Thank you page contact form   Updated 4 days ago   3   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Kate Sullivan:Hi Ivo,First of all apologies on the delayed response. I'm afraid this falls into customization category which is outside the scope of our free support. You may need to hire a developer for this or ... Guido Order and sort portfolio items   Updated 5 days ago   2   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Zlatan Halilovic:Hi Guido,to place a specific item in the desired position in your portfolio, you can use the Metronet reordering plugin, https://wordpress.org/plugins/metronet-reorder-posts/, which will let you ... Laura Arena Updated Theme   Updated 1 week ago   19   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Zlatan Halilovic:Hi Laura, I am truly and honestly sorry for the inconvenience caused by this. My support agents haven't been with me for a long time, so they aren't experienced with the issue of updating from older ... Mari Contact Page   Updated 1 week ago   2   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Kate Sullivan:Hi Mari,Thanks for getting in touch. Try to install Contact Form 7 plugin and use that for contact page.I hope it helps. Cheers! kosame707 Portfolio featured images not showing   Updated 2 weeks ago   7   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi thereThank you for letting us know about this. Let me know if you encounter any other issue that you require support on Laura Arena roll over top menu does not work   Updated 2 weeks ago   3   Yin & Yang: Clear And Slick WP Portfolio Theme Most recent comment from Laura Arena:Kate - great this worked - thank you Laura Sven Problems with video playback   Updated 3 weeks ago   5   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Sven:That worked, thank you.Best regards,Sven Melissa home page   Updated 3 weeks ago   2   Peak: Retina Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi Melissa,We have comprehensive on how to set up the homepage as seen here: http://onioneyethemes.com/docs/peak/documentation.html#homepageSetup Please have a look at this and let me know if there ... jjjost@gmail.com Jost Portfolio Grid Width   Updated 3 weeks ago   8   Kabuto: Responsive WordPress Portfolio Theme Most recent comment from Kate Sullivan:Hi there,Glad to help. Please let me know if you run into any other issues.Cheers.
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